1. Are your products water proof?

African Lapas: 100% waterproof
Balinese Thatch: 100% waterproof
African Shaders: 96% waterproof

2. How long will the thatch last?

African Lapas provide the best quality in thatch that you can buy; life expectancy of
6-18 years depending on various environmental variables and your choice of product.

3. What is the average construction period?

1-2 days depending on the size of the structure.

4. What about maintenance and warranty?

We issue a full warranty certificate upon completion.

5. How soon after receiving my order can I expect installation?

7-10 working days; timeframes might change due to our order book and season.

6. We are interested, but we live in the country or small town, and are not sure if you will travel for an installation.

We are prepared to travel to remote areas. Please forward your request.

7. Will the colour of the thatch change over time?

Yes, owing to exposure to the elements and the thatch being a natural product, the product will change colour over time.

8. Are the products treated against pests?

All natural products are treated before entry into Australia.

9. Is the product fire resistant?

Fire treatments are available on request

If you should have more questions, please contact us for professional advice.